eHealth – also known as telemedicine or telehealth – is a convenient way for you to get the care you need, where and when you need it. Through secure online video visits with your provider, you can access high-quality health care from the comfort of your own home. A wide variety of health needs can be addressed through eHealth, including routine visits, follow-up appointments, post-operation care, medication review and more.
eHealth offers many benefits to patients, including:
Most of them! From primary care to specialty programs, most of our departments are equipped with video visit capabilities. Contact your provider’s office to discuss your health needs and let them know you’re interested in a video visit.
How do I set up a eHealth visit?
Contact your provider’s office and let them know you’re interested in a eHealth visit. Your care team will determine if this type of visit is appropriate for your health needs. If so, they will help to arrange your eHealth visit and will provide you with instructions for your online appointment.
What is the cost and does insurance cover this kind of visit?
Most insurance carriers, especially during the COVID-19 pandemic, allow for some type of eHealth visit. Eligibility and coverage, however, may vary from one insurance to another. Your care team can help you understand how this impacts you.
Is the quality of care the same as an in-person visit?
Video visits and other eHealth services have been studied and confirmed by decades of research and demonstrations to be a safe, convenient, and often cost-effective way to provide healthcare services.
Can providers treating me using a video visit write orders, prescribe medication and order refills?
Yes. Providers have access to your electronic medical record, and as with office visits, each can electronically order prescriptions and write medical orders based on the patient’s need.
Is a video visit private or can others see me, like on TV?
Your visit is private and confidential. We use technology that, by law, must include HIPAA-compliant security methods to protect privacy and security of your health information. Only those whom you have agreed to participate in the visit may see and hear it.
Will the information from my video visit be placed into my medical record?
Yes, your provider’s notes will be entered into your record just like an in-person visit. Like your other medical records, you have the right to access the provider’s visit notes.
Can my family or caretaker be with me during the eHealth visit?
Yes, those who participate in your care may be present.
What happens if, based on my eHealth visit, the provider believes that he/she needs to see me in-person instead?
If, during your eHealth visit, your provider determines that you need to be seen in-person, the office staff will work with you to find a convenient time for you to come in. Standard office visit charges would apply.
If I end up not wanting to do the scheduled eHealth visit, will that affect my right to future care or treatment?
No, you will not be penalized from receiving further care just because you decide not to continue with the video visit. We would just ask that you call the office to cancel or reschedule the appointment just as you would do if you had an in-person appointment.
If you have questions about your appointment, please contact your provider’s office.