Au Sable Forks Health Care

Prescriptions

If you are followed routinely we can usually refill your medication without an extra office visit.

You can fill your prescription by calling the office at (518) 647-8164 and choosing the option for prescriptions. You can also request refills through the Patient Portal.

We require 48-72 hours notice for regular prescription requests. Please give the exact name or spelling of the medication, the strength how and when taken and the number required

Billing & Insurance

Health Center billing is handled by Visualutions (877) 476-8370. If you have payment concerns the Hospital Business Office may be able to help. The Health Center participates with numerous plans and insurances. If you belong to an HMO, (Health Maintenance Organization), you need to designate the Health Center physicians as your primary care provider. Co-payments are due at the time of your visit. If you need further instruction call Joy Armstrong (518) 873-3139.

Have a Question? Ask Our Nurses.

This service is available for general health information and questions you may have about the Health Center. If this is an emergency, please call the Hospital Emergency Room at (518) 873-6377 or dial 9-1-1.

Frequently Asked Questions

What if I need an appointment right away?
The Health Center tries to hold a few openings every day for urgent needs. Call the evening before and leave a message or call early in the morning for availability.

What if I can not make a scheduled appointment?
The Health Center requires two hours prior notice to cancel.

I had laboratory testing/radiology exams done. When can I get my results?
Although many laboratory and radiology test results are reported quickly, the results must still be forwarded to your provider for review. Staff will notify you of your results as soon as your provider has given them instructions to do so. If you do not hear from us in one week, please call the office.

What if I am not home to receive my results? Can you tell my family member?
If you wish us to leave a message with a family member or friend regarding test results, appointments, etc., you may sign a release to be kept in your chart designating the individual(s).

How can I obtain copies of my records?
Records may be requested via an approved HIPAA release form. All record requests will be filled within 10-14 working days after receipt of payment. There maybe a charge for records.

Will I be charged for copies of my records if I am transferring care to another physician?
No. We will send the last years' records free of charge to your new physician, but only for the first request. If you transfer to yet another physician, there will be a charge for all records.

Contact Us

Phone: (518) 647-8164
Fax: (518) 647-2127